Q: How do I contact Le Ranga Arts?

A: You can contact us through our website here or by email at info@lerangaarts.com. We typically respond within 24-48 hours.

Q: What products do you offer?

A: We provide a range of custom products through our print-on-demand service. Our collection features unique artwork printed on everyday items including apparel and drinkware. Each piece showcases exclusive designs that transform ordinary products into personalized expressions of style. We also offer custom artwork commissions upon request - contact us directly to discuss your vision for a completely personalized piece of art.

Q: Do you sell original artwork or prints?

A: Although the majority of original artwork or prints are not featured in our store (except those that are listed), we're passionate about art and may be able to accommodate special requests. If you're interested in a specific piece from our portfolio, please contact us directly.

We're always exploring opportunities to expand our offerings, so sign up for our newsletter to be the first to know when our full art collection officially launches.

Q: How do I order artwork?

A: We welcome inquiries about custom commissions and artistic collaborations. To discuss your specific needs and ideas, please fill out our contact form on the website or email us directly at info@lerangaarts.com. We'll be happy to explore how we can create something special just for you, including pricing, timeline, and other details.

Q: Do you provide certificates of authenticity with your artwork?

A: Yes, all commissioned and original artworks come with a signed certificate of authenticity. This document includes the artwork title, creation date, medium used, dimensions, your unique artwork reference number, the artist's signature, and a brief description of the piece. This certificate not only verifies the artwork's authenticity but also serves as an important document for insurance and provenance purposes.

Q: Can I request a specific size for an artwork that's different from what's listed

A: Original artworks in our portfolio are only available in the dimensions specified. However, if you're interested in commissioning a personalized piece, we're happy to accommodate your size requirements for these custom orders.

Q: Where can I find sizing and dimension information for your products?

A: For all our print-on-demand products, accurate sizing information is provided in the individual product descriptions. Specific product measurements are in size charts for apparel, and for items such as mugs the 'oz' and/or dimensions are in the product listing.
For clothing, we recommend checking the size guide before ordering to ensure the best fit.

If you need additional sizing information or have specific requirements, please contact us before placing your order, and we'll be happy to provide more details.

Q: Do you offer framing options for commissioned artwork?

A: Yes, we can provide framing services for your commissioned artwork as an optional add-on. We offer several framing styles and finishes to complement your piece and enhance its presentation. Professional framing not only elevates the visual impact of your artwork but also helps protect it for years to come.

Since framing is customized to each artwork, it will add to the overall cost of your commission. During our consultation, we can discuss framing preferences, recommend options that best suit your artwork's style and intended display location, and provide pricing options so you can decide what works best for your needs and budget.

Q: How should I care for my commissioned artwork?

A: To preserve the quality and longevity of your artwork, we recommend the following care guidelines:

• Display your artwork away from direct sunlight, which can cause colours to fade over time

• Avoid hanging pieces in areas with high humidity or temperature fluctuations, such as bathrooms or kitchens

• Dust the surface gently using a soft, dry microfiber cloth or a clean feather duster

• Never use chemical cleaners or wet cloths directly on the artwork

• For framed pieces, clean the glass occasionally with appropriate glass cleaner (sprayed onto the cloth, not directly onto the glass)

• Handle artwork by the edges or frame, avoiding contact with the painted surface

• If you need to store artwork temporarily, keep it in a cool, dry place, ideally wrapped in acid-free materials

Following these simple care instructions will help ensure your commissioned piece remains vibrant and beautiful for years to come. Improper care may result in fading, cracking, or other damage that is not covered under our quality guarantee. If you have specific questions about caring for your particular artwork, please don't hesitate to contact us.

Q: How do I care for my print-on-demand products?

A: To keep your print-on-demand items looking their best:

• Apparel: Machine wash cold with similar colours, inside-out. Tumble dry low or hang to dry. Avoid bleach and iron on reverse side only if needed.

• Drinkware: Hand wash recommended. Dishwasher use may gradually fade designs. Not suitable for microwave unless specifically labelled.

Each product has specific care requirements, so please check the individual product description for detailed instructions tailored to your purchase. Following these guidelines will help ensure your items maintain their quality and appearance for as long as possible.

Q: How does your print-on-demand service work?

A: Our print-on-demand service offers you unique merchandise featuring our original artwork. When you place an order, our production partners create your selected item on demand – printing our designs onto high-quality apparel, drinkware, or accessories. Each piece is individually produced and shipped directly to you from our manufacturing partner's facility. This efficient process ensures you receive fresh, custom-made products without unnecessary waste or excess inventory.

Q: What is the production process for print-on-demand items?

A: After you place your order, our production partners begin creating your custom item right away. The process includes preparing the digital artwork, calibrating it for the specific product, printing the design using specialized equipment, and performing quality checks before packaging. This careful production process typically takes 3-5 business days before your item ships. We prioritize quality over speed to ensure each piece meets our standards.

Q: What quality standards do you maintain for print-on-demand items?

A: We carefully select our print-on-demand partners based on their reputation for quality and consistency. While we don't personally manufacture the items, we've chosen providers who use modern printing technologies and quality materials that should maintain their appearance with proper care.

Before offering any product, we review samples to ensure they meet our standards for print quality, colour accuracy, and durability. We regularly monitor customer feedback to address any quality concerns that may arise.

If you receive an item that appears to have manufacturing defects or quality issues, please contact us within 7 days with photos, and we'll work with our production partners to address the situation.

Q: Do you offer gift options for your products?

A: We understand the joy of giving gifts! Currently, we offer:

• Direct shipping: We can ship directly to your gift recipient - just enter their address as the shipping address during checkout.

• Gift-ready packaging: All our shipments arrive without pricing details, making them suitable for gifting.

Unfortunately, we are unable to include gift messages or notes with orders at this time due to the constraints of our print-on-demand service.

If you have special gift requests, please contact us directly at info@lerangaarts.com at least 3-5 business days before you need the order to ship. While we can't guarantee all special requests can be accommodated, we'll do our best to work with you within the limitations of our production process.

As our store grows, we plan to introduce additional gift services including gift messaging, gift wrapping, and gift certificates. Follow us on social media (Facebook, Instagram, TikTok) or join our newsletter to be notified when these options become available.

Q: Do you offer any discounts or loyalty programs?

A: Yes! New customers can receive 10% off their first order by subscribing to our newsletter. You can easily subscribe through the form on our homepage or during checkout.

We also run seasonal promotions throughout the year, with special offers during holidays and key shopping periods. For exclusive deals and limited-time offers, follow us on Instagram and Facebook.

While we don't currently have a formal loyalty program, we're developing one to reward our returning customers. As we grow, we look forward to introducing point-based rewards, referral bonuses, and special perks for our most loyal supporters. Join our newsletter to be the first to know when these programs launch.

Q: Can I change my order after it's been placed?

A: Please contact us immediately if you need to make changes to your order. Since our print-on-demand items enter production quickly, we can only guarantee changes if requested within 12 hours of placing your order.

While we'll always try our best to accommodate your requests, changes requested after the 12-hour window may not be possible as your order may already be in production. Contact us at info@lerangaarts.com with your order number and requested changes, and we'll let you know what options are available.

Q: How long does it take to process an order?

A: Orders are typically processed within 24-48 hours. During this processing period, your order details are verified and sent to our print-on-demand partners who prepare your items for production.

Once your order is processed, you'll receive an email confirmation with your order details. After your items are produced and shipped, you'll receive another email with tracking information.

Please note that this processing time is separate from shipping time, which varies depending on your location. The total time from order placement to delivery includes both processing and shipping times.

During holiday seasons or promotional periods, processing times may be slightly longer due to higher order volumes. If you need your order by a specific date, we recommend placing your order well in advance.

Q: How do I place a bulk order, and will all items arrive together?

A: We welcome bulk orders for both personal and business purposes. For quantities exceeding 10 items, please contact us directly for a custom quote and potential volume discounts. Please note that ordering multiple pieces may result in separate deliveries, as our print-on-demand items are produced and shipped from different partner locations based on product type and availability. We'll provide tracking information for each shipment to help you monitor all deliveries.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely through Shopify Payments, which uses industry-standard encryption to protect your financial information.

All prices on our website are listed in British Pounds (GBP). If you're purchasing from outside the UK, your credit card provider will convert the charge to your local currency at their current exchange rate.

Your payment information is never stored on our servers, and we adhere to strict PCI compliance standards to ensure your transaction is safe and secure.

For specific questions about payment methods or if you're experiencing any issues during checkout, please contact us at info@lerangaarts.com.

Q: Do you ship worldwide?

A: Yes, we ship to most countries worldwide. Our print-on-demand partners have facilities in multiple regions to ensure efficient delivery.

Q: Where do you ship from?

A: Items are shipped directly from our print-on-demand partner facilities. Depending on your location and the specific products ordered, your items may ship from facilities in the UK or from the production hub closest to your delivery address to minimise shipping times and costs.

Q: What are the shipping costs?

A: Shipping costs are calculated at checkout based on your location, the items in your order, and which print-on-demand facility will fulfil your order. Since each item is made to order, products in the same order may ship separately for faster delivery, with individual shipping costs calculated for each item.
Estimated shipping costs are:
• UK: £3-4 per item
• Europe: €5-8 per item
• International: $12-17 per item

Shipping Policy

Q: How long will it take to receive my order?

A: Total delivery time includes both production (3-5 business days) and shipping time. Estimated delivery timeframes from order placement:

• UK: 7-14 business days

• Europe: 10-20 business days

• North America: 14-21 business days

• Rest of World: 14-30 business days

These are estimates and may vary based on customs processing, local postal services, and seasonal factors. You'll receive tracking information via email once your order ships from the production facility.

Shipping Policy

Q: Do I need to pay customs or taxes on my order?

A: For international orders outside the UK, you may be responsible for paying customs duties, taxes, or import fees charged by your country's customs authority. These fees are not included in our prices and are collected by your local customs office.

Payment of these charges is your responsibility and will not be covered by us. We are not responsible for delays caused by customs processing in your country.

For further details about potential charges and import regulations, we recommend checking with your local customs office before placing your order.

Shipping Policy

Q: Can I return an item if I'm not satisfied?

A: Due to the personalized nature of our print-on-demand products, we are unable to accept returns or exchanges. Each item is custom-created specifically for your order, which allows us to offer unique designs but means we cannot resell returned items.

If you receive a product that is damaged or defective, please contact us within 7 days of delivery with photos of the issue. We'll work with our production partners to address legitimate quality concerns on a case-by-case basis.

For sizing concerns, we strongly recommend reviewing the detailed size charts provided on each product page before ordering. If you're between sizes or unsure, please contact us for guidance before placing your order.

Please note that we do not provide a return address, as all items are produced and shipped directly from our manufacturing partners.

Q: What is your refund policy?

A: Due to the personalized nature of our print-on-demand products, we have a limited refund policy:

• Damaged or defective items: If you receive a product with manufacturing defects or damage, please contact us within 7 days of delivery at info@lerangaarts.com. Include your order number, clear photos of the issue, and any relevant details. For verified quality problems, we may offer a replacement or refund at our discretion. We will do our best to resolve your case as quickly as possible.

• Incorrect items: If you receive an item different from what you ordered, please contact us within 7 days with photos. We'll work to resolve the situation with either a replacement or refund.

• Sizing/fit issues: As each item is custom-made to order, we cannot offer refunds for size, fit, or style preferences. Please carefully review our size charts before ordering.

• Order cancellations: Once an order is placed, it enters production quickly. We cannot guarantee cancellations, though we'll try if the request is made within 2 hours of ordering.

• Lost packages: If tracking shows your package as delivered but you haven't received it, please contact us within 7 days of the delivery date.

We do not accept returns or provide a return address as all items are produced and shipped directly from our manufacturing partners.

For any concerns about your order, please contact us at info@lerangaarts.com.

Refund Policy

Q: What is your copyright policy for original and commissioned artwork purchased from Le Ranga Arts?

A: All copyrights and reproduction rights for original and commissioned artwork created by Le Ranga Arts are reserved by Le Ranga Arts. When you purchase original or commissioned artwork, you acquire ownership of the physical piece only, not the rights to reproduce, distribute, or create derivative works from the image. This policy helps protect our artistic creations from unauthorized use and fraudulent reproduction. Any commercial use, reproduction, or public display of the artwork requires explicit written permission from Le Ranga Arts. We take intellectual property rights seriously and actively work to protect the creative integrity of all our works.

Q: What is your copyright policy for artwork and print-on-demand products purchased from Le Ranga Arts?

A: All copyrights and reproduction rights for designs featured on our print-on-demand products are reserved by Le Ranga Arts. When you purchase a print-on-demand item featuring our designs, you acquire ownership of that physical item only, not the rights to reproduce, distribute, or create derivative works from the design or image. The designs on our print-on-demand products are licensed for specific use on those products only and may not be copied, scanned, or reproduced in any form. This policy helps protect our artistic creations from unauthorized use and fraudulent reproduction. Any commercial use or reproduction requires explicit written permission from Le Ranga Arts. We take intellectual property rights seriously and actively work to protect the creative integrity of all our designs.

Terms Of Service

Q: How do you handle my personal information and privacy?

A: At Le Ranga Arts, we take your privacy seriously. We collect only essential information needed to process your orders, deliver products, and provide customer service. This typically includes your name, email address, shipping address, and payment information. We never sell or share your personal data with third parties for marketing purposes.

Your payment information is securely processed through our payment providers and is not stored on our servers. We use industry-standard security measures to protect your data from unauthorized access.

All direct email communications containing your personal information are end-to-end encrypted, providing an additional layer of security for your sensitive data. This encryption ensures that only the intended recipients can access the contents of these messages.

We may use your email address to send order confirmations, shipping updates, and occasional promotional content if you've opted in to our newsletter. You can unsubscribe from marketing communications at any time.

For complete details on how we collect, use, and protect your information, please review our full Privacy Policy, which complies with UK data protection regulations including GDPR.

Q: How can I follow Le Ranga Arts on social media?

A: We'd love to connect with you on social media! Following us is a great way to stay updated on new artwork releases, behind-the-scenes content, and exclusive promotions.

You can find us on:

• Instagram: Le Ranga Arts - See our latest artwork, process videos, and customer features.

• Facebook: Le Ranga Arts - Join our community discussions and events.

• TikTok: Le Ranga Arts - Watch creative process videos and quick art tips.

We share special offers exclusively for our social media followers, so be sure to follow us on your preferred platforms. We also love seeing our artwork in your space – tag us in your photos using #LeRangaArts for a chance to be featured on our page!